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Lab08 Terms of Service

Last updated: 19 October 2026

These terms govern the use of Lab08, our deal pipeline and due-diligence workspace for investors (the “Platform”), including the Platform at lens.lab08.com, the Lab08 app for Slack (the “Slack app”), and the screening and due-diligence services we deliver through them. They are an agreement between Lab08 ApS (“Lab08,” “we,” “us”) and the organisation that holds a Lab08 workspace (the “Customer,” “you”). Our Data Processing Agreement (the “DPA”) forms part of them, and so does our Service Level Agreement (the “SLA”) while you have a paid Plan.

The Platform is offered only to businesses, not to consumers. If you accept these terms on behalf of an organisation, you confirm that you are authorised to bind it. If you use the Platform through your employer or another organisation, that organisation is the Customer and you are a “User” acting under their account.

You accept these terms and the DPA when you create a workspace or buy a Plan, and the SLA when you buy a Plan. Section IV sets out how Plans are priced and billed. Any order form or other written agreement you sign with us, for example for expert-led due diligence or invoiced billing, prevails over these terms where they differ.

I. Who We Are

II. Your Workspace and Users

Each Customer has one workspace. Administrators may invite Users, assign roles and remove Users, and are responsible for whom they let in. You are responsible for everything done under your Users’ accounts. Keep credentials confidential, and tell us at once at support@lab08.com if you believe an account has been compromised. Accounts are for named individuals and may not be shared.

Lab08 staff and our own due-diligence tooling can act inside your workspace in order to run and deliver the services you order. They do so on your instructions and under the confidentiality obligations in section X.

III. The Services

The Platform lets you track companies, gather documents, notes and meetings about them, run screenings that assess a company from public sources, ask questions of everything in a company’s workspace, and order expert-led due diligence from us. A workspace may be subject to limits, such as how many companies it may track, as agreed with you. Expert-led work is scoped and agreed in writing for each engagement.

Some parts of the Platform may be marked as beta. They are offered so you can try them early, may change or be withdrawn, and are not covered by the commitments in section IX.

IV. Plans and Billing

Your “Plan” is the subscription or pay-as-you-go purchase you choose in the Platform or at checkout, as confirmed by email receipt, or what your order form sets out. Its price and what it includes are those shown on our pricing page when you buy it. Prices are in euro and exclude VAT. Business customers in the EU outside Denmark account for VAT under the reverse-charge mechanism.

Any User may buy screenings or a Plan for the workspace, on the Customer’s behalf. Administrators see the invoices and manage the subscription.

Unless your order form provides for invoicing, you pay in advance by card through our payment provider, Stripe. Your card is kept by Stripe, and later purchases and renewals are charged to it. Pay-as-you-go screenings are charged when you buy them. Subscriptions renew automatically each month and are charged at the start of each billing period until you cancel. Invoices under an order form are payable within 30 days.

An administrator may cancel a subscription at any time in the Platform’s billing settings, or by writing to support@lab08.com. Cancellation takes effect at the end of the billing period you have paid for, and can be withdrawn until then. Fees for billing periods and screenings that have started are not refunded; if a screening fails, we may give it back to you as a screening to use again.

Your first screening is a free trial and needs no card. Up to three screenings included in a subscription that you do not use in a billing period roll over to the next billing period only, and included and rolled-over screenings lapse when the subscription ends. Free trial screenings are subject to the limits shown in the Platform, and Light screenings, once offered, are subject to fair use.

We may change our Plans and prices by giving you at least 30 days’ notice by email or in the Platform. A change applies from your first billing period that starts after the notice period, and you may cancel before then. A price we have fixed for a period does not change during that period: the Founding plan’s price is locked for 12 months from the start of your subscription. If you cancel and subscribe again later, the price at that time applies.

If a card payment fails, Stripe retries it and we tell you. If the payment is still outstanding when the retries end, your subscription ends and its included screenings lapse.

V. The Slack App

A Customer administrator may install the Slack app from the Platform’s settings into a Slack workspace the Customer controls. One Slack workspace can be connected to one Lab08 workspace. By installing it you confirm you are permitted to install apps in that Slack workspace and to let Lab08 post there.

The Slack app posts the notifications your administrator configures into the channels they choose, and answers questions from Users who have linked their Slack account to their Lab08 account. Everyone in a channel Lab08 posts in can read what it posts, so choose channels accordingly. The Slack app page lists the permissions it requests and what it never reads.

You or your Slack administrator may uninstall the Slack app at any time, and an administrator may disconnect it from the Platform’s settings. Either way Lab08 stops posting immediately and we delete the data we hold about your Slack workspace as described in the privacy policy. Questions and answers already saved in your Lab08 workspace remain there as your content.

Slack is not a party to these terms, does not provide the Slack app, and is not responsible for it. Your use of Slack itself is governed by your agreement with Slack. Lab08 is not endorsed by, affiliated with or certified by Slack Technologies.

VI. Other Connections

A User may connect their own Google account so that the Platform can file recent email and calendar activity that matches companies you track, and can suggest companies that have emailed you. That connection is personal to the User, can be disconnected at any time in the Platform’s settings, and is subject to Google’s terms. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements: we use it only to provide the features described here, we do not sell it, and we do not use it for advertising or to train models.

If your workspace turns on WhatsApp notifications, Lab08 sends them, and answers questions, from one WhatsApp number used for all workspaces, and only to people who have opted in. WhatsApp is provided by Meta under its own terms.

Connecting an AI client to the Platform gives that client exactly the access your own account has, confined to your workspace, and nothing more. You are responsible for the clients you connect and for keeping their credentials safe.

VII. Your Content

You own the documents, notes, meetings, messages and other material you and your Users put into the Platform, and the analyses and answers it produces for you (“Content”). You grant us the right to host, process, analyse and transmit Content solely to provide the services to you, to keep the Platform secure, and as the law requires. We do not sell Content, and we do not use it for our own purposes.

You are responsible for having the right to upload Content and to have it analysed, and for meeting your own obligations towards the people and companies whose information it contains.

For personal information in Content, you are the controller and we are your processor. The DPA forms part of these terms and governs how we process that information on your behalf. The privacy policy sets out where it is stored, which sub-processors we use, and how long we keep it.

VIII. AI Output and Your Judgement

Screenings, findings, conclusions and answers are generated by large language models working over public sources and your Content, reviewed by our experts only where you have ordered that level of service. They can be wrong, incomplete or out of date. Every claim links to its source so you can check it.

The Platform helps you think. It does not make investment decisions, and nothing it produces is investment, legal, financial, tax or accounting advice. You remain responsible for reviewing its output, for the decisions you take, and for any consequences of relying on it. You must not use output to make decisions about individuals that have legal or similarly significant effects on them without meaningful human review.

You may share screenings, reports and other output with your investment committee, co-investors, limited partners and advisors in connection with the investment or transaction concerned. They may not rely on it as against Lab08, and you will tell them so.

IX. Acceptable Use and Our Commitments

You and your Users must not:

We may suspend a User or a workspace where we reasonably believe these rules are being broken or the Platform’s security is at risk, and will tell you why.

We provide the Platform with reasonable skill and care, and protect it with the measures described in the privacy policy and the DPA. We host it in the European Union, on Amazon Web Services in Frankfurt. By default, the language models that analyse your Content run through Amazon Bedrock in the EU; some processing uses Anthropic’s models directly, in the United States. Some of our sub-processors are established outside the EU; the privacy policy and the DPA list them and the safeguards we rely on.

We aim to keep the Platform available at all times, excluding scheduled maintenance, but do not guarantee uninterrupted availability. Support is available by email at support@lab08.com on Danish business days, and we aim to respond within two business days; the support page has more. While you have a paid Plan, the SLA also applies: it sets our uptime aim and the service credits you can claim if we miss it, and its faster response times replace the two business days above. We may improve and change the Platform, and will tell you in advance of a change that materially reduces what you have ordered.

X. Confidentiality and Intellectual Property

Each party will keep the other’s confidential information confidential, use it only for the purposes of this agreement, and protect it with at least the care it applies to its own. This does not apply to information that is public, already known, or independently developed, or that must be disclosed by law.

The Platform, its software, models, methods, frameworks and documentation belong to Lab08 and its licensors. You receive a non-exclusive, non-transferable right to use them for your own business for as long as this agreement lasts. Content belongs to you. If you give us feedback, we may use it without obligation to you.

XI. Termination

This agreement lasts for as long as you hold a workspace. You may end it at any time by asking us at support@lab08.com to close your workspace, unless an order form with a fixed term says otherwise; a paid subscription then runs to the end of the billing period you have paid for, as section IV describes. We may close a workspace that has no paid Plan by giving you at least 30 days’ notice.

Either party may end the agreement if the other materially breaches it and does not remedy the breach after being told. When the agreement ends, access to the workspace stops and your Content is returned or deleted as described in the DPA and the privacy policy. Sections VII, VIII, X and XII survive termination, as do fees already due.

XII. Warranties and Liability

Except as stated in these terms, the Platform is provided as is. We do not warrant that it will be error-free, that any screening or answer is accurate or complete, or that it will meet your particular requirements. Section VIII applies to everything it produces.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profits, lost deals, or loss of goodwill. Our total liability arising out of or in connection with these terms is limited to the fees you paid us for the Platform in the 12 months before the event giving rise to the claim. These limits also apply under the DPA, to the extent the GDPR permits. Nothing in these terms limits liability for wilful misconduct or gross negligence, or any liability that cannot be limited by law.

XIII. General

These terms are governed by Danish law, and the courts of Denmark have jurisdiction, without prejudice to mandatory rights you have where you are established. Neither party may assign this agreement without the other’s consent, except that we may assign it to a successor of our business who takes on our obligations. Notices to us go to support@lab08.com; notices to you go to your administrators’ email addresses. If a provision is found unenforceable, the rest stands.

We may update these terms. The date at the top shows when they last changed. We will tell you at least 30 days in advance of a change that materially affects you, by email or in the Platform; it then applies from your first billing period that starts after that notice, and you may cancel before then. Continuing to use the Platform after a change takes effect means you accept it. Changes do not affect terms agreed in a signed order form during its term.

XIV. Contact