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Lab08 Terms of Service

Last updated: 13 September 2026

These terms govern the use of Lab08, our deal pipeline and due-diligence workspace for investors (the “Platform”), including the Platform at lens.lab08.com, the Lab08 app for Slack (the “Slack app”), and the screening and due-diligence services we deliver through them. They are an agreement between Lab08 ApS (“Lab08,” “we,” “us”) and the organisation that holds a Lab08 workspace (the “Customer,” “you”).

If you use the Platform through your employer or another organisation, that organisation is the Customer and you are a “User” acting under their account. Fees, limits, term and anything else specific to your engagement are set out in your order form or other written agreement with us, which prevails over these terms where they differ.

I. Who We Are

II. Your Workspace and Users

Each Customer has one workspace. Administrators may invite Users, assign roles and remove Users, and are responsible for whom they let in. You are responsible for everything done under your Users’ accounts. Keep credentials confidential, and tell us at once at support@lab08.com if you believe an account has been compromised. Accounts are for named individuals and may not be shared.

Lab08 staff and our own due-diligence tooling can act inside your workspace in order to run and deliver the services you order. They do so on your instructions and under the confidentiality obligations in section IX.

III. The Services

The Platform lets you track companies, gather documents, notes and meetings about them, run screenings that assess a company from public sources, ask questions of everything in a company’s workspace, and order expert-led due diligence from us. A workspace may be subject to limits, such as how many companies it may track, as agreed with you. Expert-led work is scoped and agreed in writing for each engagement.

Some parts of the Platform may be marked as beta. They are offered so you can try them early, may change or be withdrawn, and are not covered by the commitments in section VIII.

IV. The Slack App

A Customer administrator may install the Slack app from the Platform’s settings into a Slack workspace the Customer controls. One Slack workspace can be connected to one Lab08 workspace. By installing it you confirm you are permitted to install apps in that Slack workspace and to let Lab08 post there.

The Slack app posts the notifications your administrator configures into the channels they choose, and answers questions from Users who have linked their Slack account to their Lab08 account. Everyone in a channel Lab08 posts in can read what it posts, so choose channels accordingly. The Slack app page lists the permissions it requests and what it never reads.

You or your Slack administrator may uninstall the Slack app at any time, and an administrator may disconnect it from the Platform’s settings. Either way Lab08 stops posting immediately and we delete the data we hold about your Slack workspace as described in the privacy policy. Questions and answers already saved in your Lab08 workspace remain there as your content.

Slack is not a party to these terms, does not provide the Slack app, and is not responsible for it. Your use of Slack itself is governed by your agreement with Slack. Lab08 is not endorsed by, affiliated with or certified by Slack Technologies.

V. Other Connections

A User may connect their own Google account so that the Platform can file recent email and calendar activity that matches companies you track, and can suggest companies that have emailed you. That connection is personal to the User, can be disconnected at any time in the Platform’s settings, and is subject to Google’s terms. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements: we use it only to provide the features described here, we do not sell it, and we do not use it for advertising or to train models.

Connecting an AI client to the Platform gives that client exactly the access your own account has, confined to your workspace, and nothing more. You are responsible for the clients you connect and for keeping their credentials safe.

VI. Your Content

You own the documents, notes, meetings, messages and other material you and your Users put into the Platform, and the analyses and answers it produces for you (“Content”). You grant us the right to host, process, analyse and transmit Content solely to provide the services to you, to keep the Platform secure, and as the law requires. We do not use Content to train models, we do not sell it, and we do not use it for our own purposes.

You are responsible for having the right to upload Content and to have it analysed, and for meeting your own obligations towards the people and companies whose information it contains.

For personal information in Content, you are the controller and we are your processor. The privacy policy sets out how we handle it, where it is stored, and which categories of sub-processors we use.

VII. AI Output and Your Judgement

Screenings, findings, conclusions and answers are generated by large language models working over public sources and your Content, reviewed by our experts only where you have ordered that level of service. They can be wrong, incomplete or out of date. Every claim links to its source so you can check it.

The Platform helps you think. It does not make investment decisions, and nothing it produces is investment, legal, financial, tax or accounting advice. You remain responsible for reviewing its output, for the decisions you take, and for any consequences of relying on it. You must not use output to make decisions about individuals that have legal or similarly significant effects on them without meaningful human review.

VIII. Acceptable Use and Our Commitments

You and your Users must not:

We may suspend a User or a workspace where we reasonably believe these rules are being broken or the Platform’s security is at risk, and will tell you why.

We provide the Platform with reasonable skill and care, host it in the European Union, and protect it with the measures described in the privacy policy. We do not guarantee uninterrupted availability. Support is by email at support@lab08.com, and we respond within two business days; the support page has more. We may improve and change the Platform, and will tell you in advance of a change that materially reduces what you have ordered.

IX. Confidentiality and Intellectual Property

Each party will keep the other’s confidential information confidential, use it only for the purposes of this agreement, and protect it with at least the care it applies to its own. This does not apply to information that is public, already known, or independently developed, or that must be disclosed by law.

The Platform, its software, models, methods, frameworks and documentation belong to Lab08 and its licensors. You receive a non-exclusive, non-transferable right to use them for your own business for as long as this agreement lasts. Content belongs to you. If you give us feedback, we may use it without obligation to you.

X. Termination

This agreement lasts for as long as you hold a workspace, and ends as set out in your agreement with us. Either party may end it if the other materially breaches it and does not remedy the breach after being told. When the agreement ends, access to the workspace stops and your Content is returned or deleted as described in the privacy policy. Sections VI, VII, IX and XI survive termination.

XI. Warranties and Liability

Except as stated in these terms, the Platform is provided as is. We do not warrant that it will be error-free, that any screening or answer is accurate or complete, or that it will meet your particular requirements. Section VII applies to everything it produces.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profits, lost deals, or loss of goodwill. Nothing in these terms limits liability for wilful misconduct or gross negligence, or any liability that cannot be limited by law.

XII. General

These terms are governed by Danish law, and the courts of Denmark have jurisdiction, without prejudice to mandatory rights you have where you are established. Neither party may assign this agreement without the other’s consent, except that we may assign it to a successor of our business who takes on our obligations. Notices to us go to hello@lab08.com; notices to you go to your administrators’ email addresses. If a provision is found unenforceable, the rest stands.

We may update these terms. The date at the top shows when they last changed. We will tell you in advance of a change that materially affects you. Continuing to use the Platform after it takes effect means you accept the updated terms.

XIII. Contact